Support
Have a question? We are here to help.
FAQ
What is Pito?
Pito is a free mobile app containing 23 games, built for Kurdish speakers. Every game is
fully in Kurdish, in both major dialects — Sorani and Badini — and you choose which one you want.
Nine games have online multiplayer with ranked ladders: Biliard, Chess, Dama, Tawla, Okey, Domino, Aznif, Barricade and
Snake and Ladder. The rest are puzzle, word and party games: the Pito word game, Sudoku, Fruit Merge, Xro,
Telar, Solitaire, 2048, Helo, Mafia, Find the Imposter, Charades, Bomber, Karti Pekenin and the drawing game وێنەکەم. It also has chat
with voice messages, stickers and GIFs, live voice chat in games, and global leaderboards. Built to preserve
and celebrate Kurdish language and culture.
Is Pito free?
Yes. Pito is free to download and every game is free to play. You earn coins and stars
through gameplay. Optional purchases — Pito Coins and Pito Plus — are available for cosmetics and
extras, but they are never required to play any game.
Is Pito gambling or real-money gaming?
No. Pito is not gambling or real-money gaming. It has no paid game entry, wagering, cash-out, cash prizes, or
redeemable prizes. Pito Coins can be purchased through the app store, but they can only be used for cosmetics,
gifts, and a fixed-term Pito Plus membership. They cannot be staked, won from betting, sold, withdrawn, or
exchanged for money. Dice, shuffled tiles and cards, Solitaire “Vegas” scoring, and Tawla's doubling cube are
ordinary game mechanics only.
Do I need internet?
A free Google or Apple sign-in is required to enter Pito. After signing in, many
puzzle, word, bot, and pass-the-phone games can be played without an active connection. Online multiplayer,
chat, friends, sync, and global leaderboards require internet.
Do I need an account?
Yes. A free Account created through Google or Apple Sign-In is
required to enter Pito. The Account protects synced progress, balances, purchases, and social features.
After signing in, many solo and pass-the-phone games can be played without an active internet connection.
How do hints work?
Spend coins to reveal a letter in the word game. Prices increase during the day and
reset daily. You can use up to half the word length in hints per game.
How do I earn coins?
Win games, build streaks, claim daily rewards, share results, or watch optional ads.
Longer streaks give bonus coins.
Is my data safe?
Pito does not sell personal data. Signed-in account data is primarily stored with
Supabase in Sydney, Australia. The App also uses Firebase crash diagnostics, Google Mobile Ads with Meta
mediation, push delivery, integrity services, and other providers disclosed in the
Privacy Policy. Account deletion starts a 30-day recovery period before permanent
deletion and de-identification; see Delete Account.
What languages are supported?
Pito is a Kurdish-only app. It ships in both major Kurdish dialects — Sorani
(کوردیی ناوەندی) and Badini or Behdini (بادینی) — and you pick which one you want the first time you open
it, then change it whenever you like in settings. Game content is written for both dialects, not
machine-translated between them.
What is Tawla?
Tawla is the classic board game. Play against AI at three difficulty levels (Easy, Medium,
Hard) or challenge real players online with ELO-rated matchmaking. Features include doubling cube, match play,
game invites, and emoji reactions.
How does online matchmaking work?
When you search for an online Tawla game, you are matched with a player of similar ELO
rating. Winning raises your rating and losing lowers it. You can also invite friends directly via a shareable
link. An account is required to play online.
What happens if I disconnect during an online game?
If you briefly lose connection, the app will attempt to reconnect you to the game. If
you abandon a game entirely, it counts as a loss and your ELO rating will decrease accordingly.
What is the doubling cube?
The doubling cube lets you raise the stakes during a Tawla game. If you think you are
winning, you can offer to double. Your opponent can accept (and the game value doubles) or decline (and forfeit
the game at the current value). It adds a strategic layer to the game.
Purchases & Pito Plus
What are Pito Coins and how do I buy them?
Pito Coins are the premium currency used for cosmetics, gifts, and Pito Plus. To buy
them, open the Pito Bazaar (the store) inside the app, choose a coin pack, and complete the
purchase through your phone's normal app-store payment method. Coins are added to your balance instantly
once payment is confirmed.
What does Pito Plus include?
Pito Plus is a membership bought with Pito Coins for 1, 3, 6 or 12 months. It gives you the verified badge, no ads, every chat bubble style, chat wallpaper and sticker pack, public stories and posts in Spotlight, five more app colours with their own app icons, dark mode, the Kurdistan Sun frame, the whole domino collection, the Plus character parts in وێنەکەم, and 20% off a custom friend code. You can buy it for yourself, for you and a friend together at 20% off, or as a gift, and it only renews when you choose to extend it.
How do I restore my purchases?
Pito Coins and Pito Plus are tied to your Pito account, so just sign in with the same
account on any device to see your balance and membership. If a purchase did not appear, make sure you are
signed in, fully close and reopen the app, and confirm you used the same store account that made
the purchase. If it is still missing, email pito@pito.games with your
purchase receipt.
How do refunds work?
Every payment is processed by the app store you downloaded Pito from, so refunds
are handled there rather than by us.
- On iPhone and iPad: open your purchase history, sign in, find the Pito purchase, and choose Request a refund.
- On other phones: open your store app, go to Payments & subscriptions → Budget & order history, select the purchase, then tap Report a problem.
How do I gift coins or Pito Plus to a friend?
Send a gift from the Pito Bazaar or from any player's profile by tapping Send a
Gift. Choose the recipient (by friend code or from your friends list), pick what to send, add an
optional message, and confirm. The gift is paid for with your Pito Coins and your friend receives it instantly
with a notification. You can also gift Pito Plus to a friend as a discounted bundle that covers both of you.
How do I redeem a gift code?
Open the Pito Bazaar (store) in the app, scroll to the Redeem Code
section, enter your code exactly as shown, and tap Redeem. The Pito Coins are added to your balance
immediately. Each code can be redeemed once per account, and some codes have a limited number of total
redemptions or an expiry date.
Still need help?
We aim to respond as soon as practical.
Email pito@pito.games
Instagram @pito.games
TikTok @pito.games
How do I report someone or something?
Open the menu on the account, message, post, story, comment, sticker or drawing and choose Report. The person is never told who reported them. You can also block anyone to stop them contacting you. For anything involving a child, choose Child safety, and see our Child Safety Standards at pito.games/child-safety. You can also email pito@pito.games with the friend code and what happened.
What is Spotlight, and who can use it?
Spotlight is where players share photo stories with friends and posts with friends or everyone. It is available to accounts aged 13 and over, and players aged 13 to 17 are protected from contact by adults they do not know. Our Community Guidelines at pito.games/community-guidelines explain what is allowed.