Terms of Service

1. Acceptance of Terms

These Terms apply to every user of the App and website and to all games and features. The App requires an Account created through Google or Apple. By accessing or using the App you also accept our Privacy Policy and Community Guidelines, which form part of these Terms. We may publish additional rules for particular features (for example the rules shown before your first Spotlight post, or the rules of a promotion); where they apply, they also form part of these Terms. If you accept these Terms for a child or another person you supervise, you are responsible for their use of the App and compliance with these Terms.

2. Definitions

In these Terms:

• "App", "Pito", or "Services" means the Pito mobile application, all of its games and features, our website (pito.games), and any related services we provide.
• "We", "us", "our" means the developer, operator, and data controller of the Pito application.
• "You", "user" means any person who downloads, accesses, or uses the App.
• "Account" means the account required to enter the App, created via Google or Apple Sign-In.
• "Content" means all text, graphics, software, audio, and other material made available through the App.
• "User Content" means anything you create, upload, send, post, or display through the App, including your username, profile picture, Instagram handle, custom friend code, chat messages, voice notes, disappearing photos and videos, stories, posts, comments, captions, mentions, custom stickers, drawings, guesses, room names and custom word lists.
• "Spotlight" means the part of the App where users share stories and posts, browse the Discover grid, like, comment and search.
• "Public Information" means information shown to other users, such as your username, profile picture, Instagram handle, online status, scores, ratings, and anything you share with "Everyone" in Spotlight.
• "Virtual Items" means coins, stars, suns, the Solitaire bankroll, Pito Coins, Pito Plus time, cosmetic items, chat styles, wallpapers, sticker packs, custom friend codes, streak restores, and any other in-game currency, score, balance, item or feature available in the App.
• "Pito Coins" means the premium virtual currency that may be acquired through real-money purchases (or earned, gifted, or granted in the App) and used to buy Pito Plus, cosmetics, and other digital items. Pito Coins have no real-world or cash value and are licensed, not owned (see Section 7).
• "Pito Plus" means the optional premium membership unlocked with Pito Coins that provides the benefits described in the App and these Terms.
• "Promotion" means any reward programme, award, event or offer we run in the App, such as the weekly gifter awards or the invite-a-friend reward.
• "App Store" means the Apple App Store and the Google Play Store, through which the App is distributed and through which any real-money purchases are processed.

3. Eligibility, Age & Parental Permission

Children. If you are under 13, or under the age at which you can agree to online services where you live (in some countries this is up to 16), you may use Pito only with the permission of a parent or legal guardian, who agrees to these Terms on your behalf, supervises your use of the App, and is responsible for any purchases made on your device. If you are under 18, you should read these Terms with a parent or guardian. Parents and guardians can contact us at any time at pito@pito.games to review, correct or delete their child's information or to close their child's Account, and can control purchases through the family and purchase controls provided by Apple and Google.

Your date of birth. The App asks every Account for a date of birth and uses it to apply age-based protections and age limits. You must give your true date of birth. Giving a false date of birth, or using another person's Account, to get around an age limit or protection is a serious breach of these Terms. Some features have their own minimum age: for example, Spotlight is available only to Accounts aged 13 or older, and players aged 13 to 17 receive the additional protections described in Section 11 and in our Child Safety Standards.

By using the App you also represent and warrant that:

• You have the legal capacity to enter into a binding contract under the laws of the Republic of Iraq and the Kurdistan Region, or — if you are a minor — that your parent or legal guardian has read and consented to these Terms and supervises your use;
• You are not prohibited from using the Services under any applicable law, and you are not located where use of the App is unlawful;
• Any information you provide (such as your name, email, username or date of birth) is true, accurate, and kept up to date;
• You will use the App only for lawful, personal, non-commercial entertainment, and in compliance with these Terms and all applicable local, Kurdistan Region, federal Iraqi, and international laws.

We may refuse, restrict, suspend, or terminate access for anyone who does not meet these requirements.

4. Description of Service

Pito is a Kurdish multi-game app that currently offers 23 board, tile, card, word, puzzle, drawing, arcade, and party games. They include وێنەکەم (a drawing and guessing game), Biliard, Pito Word, Tawla, Okey, Domino, Aznif, Chess, Dama, Barricade, Snake and Ladder, Solitaire, Mafia, Find the Imposter, Bomber, No Talking, Stacking (Telar), Xro, 2048, Sudoku, Helo, Mêwekan (Fruit Merge), and Karti Pêkenîn. Current modes, rules, tutorials, and availability appear in the App and at pito.games/games. Games shown as "Coming soon" are not yet available and may change or never be released.

The App also features gameplay currencies, an optional premium currency (Pito Coins) and membership (Pito Plus), cosmetic items, chat styles and gifting, leaderboards, in-app chat with text, voice notes and disappearing media, voice calls, Spotlight stories and posts, a friends system with friend codes and streaks, birthdays, Promotions, customizable themes, and optional content updates. After initial sign-in, many games can be played without an active internet connection. Online multiplayer (وێنەکەم, Biliard, Chess, Dama, Tawla, Okey, Domino, Aznif, Barricade and Snake and Ladder), chat, Spotlight, sync, and other shared features require a connection. We may add, change, limit, or remove games and features at any time.

5. Accounts and Authentication

A free Account created through Google or Apple Sign-In is required to enter the App. The Account is also used for:

• Saving progress across devices
• Participating in leaderboards, online games, chat and Spotlight
• Syncing data between devices
• Setting a profile picture, username, custom friend code, and Instagram handle

Usernames, profile pictures, bios, friend codes and anything else shown on your profile must be appropriate and follow our Community Guidelines. Offensive, racist, sexual, impersonating, or otherwise inappropriate profile content is a serious violation and may result in its removal, feature restriction, or Account suspension or termination. Instagram usernames, if provided, are displayed publicly on your player profile.

You are responsible for keeping your sign-in credentials and device secure and for all activity that occurs under your Account. Do not share, sell, or transfer your Account. Notify us immediately at pito@pito.games of any unauthorized use. To the maximum extent permitted by law, we are not liable for any loss arising from unauthorized use of your Account.

6. Game Economy

Pito uses several gameplay currencies and scores that are earned or used only inside particular games:

Coins, stars, and suns are gameplay balances that may be earned through play, rewards, or optional rewarded ads and spent on listed hints, boosters, themes, skins, or other gameplay items. Current earning rules and prices are shown in the App and may be adjusted.

Solitaire Bankroll is a cumulative score used by Klondike Vegas scoring. It may be positive or negative and is kept only as personal play history; it is not money.

Coins, stars, suns, the Solitaire bankroll, and all gameplay scores have no real-world monetary value and cannot be wagered, cashed out, or exchanged for money. Locally stored progress can be lost when the App is uninstalled. Signed-in balances and entitlements may be restored from your Account, but are removed when that Account is permanently deleted.

In addition to these free currencies, the App offers Pito Coins — a premium virtual currency that may be purchased with real money through the App Store. Pito Coins and any items bought with them are governed by Section 7 below. They do not unlock entry to any game and have no real-world or cash value.

No gambling or real-money gaming. Every game is free to access. Pito does not require a paid stake or entry fee, does not let users bet Pito Coins or any other balance, and does not award cash, cash-value items, or real-world prizes. Dice, shuffled tiles or cards, Solitaire's “Vegas” score, and Tawla's doubling cube are ordinary game mechanics and scoring only; they are never connected to money or a redeemable prize. Promotional rewards (Section 9) consist only of Virtual Items, are never decided by chance, and have no cash value. See also pito.games/no-gambling.

7. Virtual Currency & Commerce

Some parts of the App can be bought with in-game currency earned through gameplay, and some can be bought with real money. This section governs all purchases, Pito Coins, Pito Plus, gifting, and refunds.

In-game-currency store. The in-game store may let you spend currency earned through gameplay on listed hints, boosters, themes, skins, or similar items. The App shows the current price and effect before confirmation. Spending these earned gameplay balances involves no real money.

Pito Coins (premium currency). Pito Coins are a premium virtual currency that you may buy with real money through the App Store, and that you may also earn, be gifted, or be granted within the App. You may spend Pito Coins on fixed-term Pito Plus membership, cosmetic items (such as profile frames, name styles, and backgrounds), chat styles, chat wallpapers and sticker packs, game tables and pieces, custom friend codes, streak restores, couple frames, and in-app gifts. You acknowledge and agree that:

• No real-world value. Pito Coins and all other Virtual Items have no cash or real-world monetary value. They are not money, currency, credit, or property, and cannot be redeemed for, exchanged into, or withdrawn as cash or any item of monetary value, except where applicable mandatory law requires otherwise.
• Limited, revocable licence — not ownership. When you acquire Pito Coins or any Virtual Item you do not own it. You receive only a personal, limited, non-transferable (except via in-app gifting), non-sublicensable, revocable licence to use it within the App for entertainment. We retain all right, title, and interest in Virtual Items.
• Purchases with Pito Coins are final. Before you confirm, the App shows what you are buying and its price. Once confirmed, a purchase made with Pito Coins cannot be undone or refunded, except where these Terms provide otherwise or mandatory law requires.
• Catalog changes. We may change future prices, offers, benefits, or available items. We will not intentionally remove a paid Account entitlement without a valid reason, such as a refund, chargeback, fraud, a breach of these Terms, legal requirement, permanent Account deletion, or correction of an erroneous grant. Mandatory consumer rights remain unaffected.
• Account access. Suspension may temporarily prevent access to Account-bound balances and items. Permanent Account deletion removes Account-bound Pito Coins, Pito Plus time, and all other Virtual Items. Uninstalling alone does not delete signed-in Account balances.
• Non-transferable. Pito Coins and Virtual Items are non-transferable and may not be sold, traded, sub-licensed, or transferred to any other person or account, except through the in-app gifting feature where offered.

Pito Plus membership. Pito Plus is an optional premium membership purchased with Pito Coins for a fixed period (for example, a number of months). While active, Pito Plus may include benefits such as a verified badge, premium themes and dark mode, exclusive cosmetics, an ad-free experience, access to the chat styles, wallpapers and sticker packs that Plus unlocks, sharing with "Everyone" in Spotlight, longer-lasting stories, and other perks we describe in the App. The exact benefits may change over time. Items that you can use only because of Pito Plus are not purchases: they stop working when your membership ends, unless you also bought them separately. Pito Plus does not auto-renew through a real-money subscription; when the period ends, premium benefits stop until you renew. Pito Plus is a licence to use these benefits for the period purchased, not a sale of goods.

Gifting and gift codes. Where offered, you may use Pito Coins to send a gift (such as Pito Plus, Pito Coins, cosmetics or a couple frame) to another user. The Pito Coins are debited when you send the gift. A recipient may decline a gift, in which case the applicable value is returned to the sender; otherwise gifts are final, subject to mandatory rights. A gift you send under your name may be shown to the recipient and, as described in Section 15, may count toward public supporter and weekly-award lists; anonymous gifts are not shown or counted there. We may also issue gift or voucher codes that can be redeemed in the App for Pito Coins or other items. Codes are limited, may carry per-user or total redemption limits, may expire, and have no cash value; we may void codes that are obtained or used fraudulently, in error, or in breach of these Terms. Do not send gifts, or ask others to, in exchange for money, favours, followers, or anything outside the App.

Purchases are processed by Apple and Google. All real-money purchases (including purchases of Pito Coins) are processed by the Apple App Store or Google Play, not by us directly. Those purchases are also subject to Apple's or Google's terms, payment policies, and refund rules, and you authorise the relevant store to charge your selected payment method. We do not receive or store your full payment-card details.

Refunds and reversals. Refund rights are determined by the applicable App Store policy and mandatory consumer law. Because purchases are handled by the App Store, refund requests for real-money purchases must be made through the store you purchased from: on iPhone and iPad via your purchase history, and on other phones through your store app's purchase history or its support pages. If you believe you are entitled to a refund and cannot resolve it through the store, contact us at pito@pito.games. If Apple or Google refunds, revokes, or reverses a purchase, we may remove the corresponding Pito Coins or entitlement, including from the current balance, so that the Account no longer keeps value from a reversed transaction.

Fair play and Virtual Items. Acquiring, using, gifting, or accumulating Virtual Items must be done honestly and within the App as intended. Cheating, fraud, chargeback abuse, exploiting bugs, automated farming, win-trading, fake referrals, or other abuse may result in the loss or removal of Virtual Items, Pito Coins, Pito Plus, Promotion rewards, ranking or standing, or in suspension or termination of your Account — without refund. See Section 21.

No resale or commercial exploitation. Virtual Items, Pito Coins, Pito Plus benefits, gift codes, friend codes, and Accounts are for your personal, non-commercial use only. You may not sell, resell, rent, lease, sub-license, distribute, advertise, broker, or otherwise commercially exploit them, or facilitate any of these, whether inside or outside the App. Any such transaction is void, and we may revoke the items and terminate the Accounts involved.

8. Custom Friend Codes, Streak Restores & Couple Frames

Custom friend codes. You may use Pito Coins to replace your friend code with one you choose, where available. Codes use 4 to 12 letters and numbers; the price depends on the length and on how rare or sought-after the code is, and is shown before you confirm. We may refuse any code that is offensive, reserved, misleading, or that impersonates or suggests an association with a person, brand, organisation, public authority, or Pito itself, and a code can be changed again only after the waiting period shown in the App (currently 30 days). A friend code is a licensed Virtual Item, not property: it gives you no ownership of the word or any trademark. Codes you used before stay linked to your Account so friends can still find you, and are not given to anyone else. If a code breaches these Terms or someone's rights, we may remove or replace it; in that case the Pito Coins spent are not refunded, unless the law requires otherwise or the code was approved in error by us.

Streak restores. When a snap streak with a friend breaks, the App may offer to restore it for Pito Coins for a limited time (currently seven days), subject to the limits and price shown in the App. A restore brings back the streak count; it does not create a guarantee that a streak will continue, and streaks themselves have no monetary value.

Couple frames. Couple frames can be sent only to an accepted friend. The special couple display appears only while both people wear the matching frame.

9. Promotions, Rewards & Weekly Awards

From time to time we run Promotions in the App. Unless the App or a Promotion's own rules say otherwise, the rules below apply to every Promotion. Pito is the only sponsor of every Promotion. Apple and Google are not sponsors of, and are not involved in, any Promotion in any way.

General rules. Rewards are Virtual Items only (for example Pito Coins or Pito Plus time). They have no cash value, cannot be exchanged for money or real-world goods, and cannot be transferred except where the App allows gifting. No Promotion is decided by chance. Accounts that are banned, suspended, deactivated, or that we reasonably believe are fake, shared, automated, or involved in fraud, collusion, farming, or any breach of these Terms are not eligible, and we may withhold, remove, or reverse rewards obtained that way. Pito staff accounts are not eligible. We may change, pause, or end a Promotion or its rewards at any time; a change does not affect a reward already earned under the rules in force when it was earned, except in cases of error or abuse. Our records and calculations are final, except for manifest error.

Weekly gifter awards — official rules.

• Period: each award week runs from Saturday 00:00 to the following Saturday 00:00, Baghdad time (UTC+3).
• How the ranking works: players are ranked by the total Pito Coin value of the gifts they sent in that week under their own name. Gifts between the same two players are counted net (what you gave a person minus what they gave you). Anonymous gifts, declined gifts, gifts to yourself, and gifts sent by banned, deactivated, or staff Accounts are not counted. The six highest totals win; if two totals are equal, our system breaks the tie by a fixed internal order.
• Rewards: the rewards for each place are shown in the App before and during the week. At the time of writing, every one of the six places wins Pito Plus time, and second and third place also win Pito Coins. Rewards are added to the winning Accounts automatically shortly after the week closes. A week that closes while the awards are switched off is not rewarded later.
• Visibility: the current top six are shown to other players in Spotlight with their usernames and places, and winners may receive a notification.
• No purchase requirement beyond gifting: gifts can be sent with Pito Coins however they were obtained, including coins earned or received in the App. Sending gifts to win an award, or asking others to send gifts to you or on your behalf in exchange for anything, is not required and must never involve money or anything outside the App.

Invite-a-friend reward — rules.

• A new player may enter an existing player's friend code (or open their invitation link) within seven days of creating their Account. Each Account can do this only once.
• If, seven days later, the new Account is still active, has played at least five ranked online games, and is not linked to the inviting player's devices, both Accounts receive the reward shown in the App (currently 300 Pito Coins each).
• Each inviting player can receive a limited number of rewards in a 30-day period (currently 20); further qualifying invitations are paid in later periods.
• Invitations created with your own additional Accounts, shared devices, bought or fake Accounts, or automation are not eligible and may lead to the loss of rewards and to Account action.

10. User Content & Licence

You are responsible for everything you upload, send, post, or display through the App.

Your ownership: You keep ownership of your User Content. We do not claim ownership of it.

Licence to operate the App: By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sub-licensable (to our service providers), and transferable licence to host, store, copy, scan, adapt for technical purposes (such as resizing, compression, or creating thumbnails), transmit, and display that User Content — to operate, provide, secure, moderate, and improve the Services, including showing it to the audience you chose and to other users who can see it under your settings. This licence ends when you delete the relevant User Content or your Account, except for (a) content already shared with others who have not deleted it, (b) content we must keep for safety, legal, or dispute reasons as described in our Privacy Policy, and (c) reasonable backup copies kept for a limited time.

Licence to other users: Other users may view and interact with your User Content inside the App as its features allow (for example liking, commenting on, or sharing a post into a chat), but may not copy or use it outside the App except as the law allows.

Your responsibility and promises: You are solely and fully responsible for your User Content and the consequences of sharing it. You represent and warrant that:

• You own or have all rights, licences, and permissions needed for your User Content and to grant the licences above;
• Your User Content, and our permitted use of it, does not and will not infringe or violate the intellectual-property, privacy, image, publicity, or other rights of any person, or any law;
• You have obtained the consent of every identifiable person shown in any photo or video you upload — and, for anyone under 18, the consent of their parent or guardian — and you will remove it if they ask;
• Your User Content is not unlawful, defamatory, obscene, sexual, violent, hateful, harassing, misleading, or otherwise in breach of these Terms or our Community Guidelines.

Our rights: We are not obligated to monitor or pre-screen User Content, and we do not endorse it. We may, at our sole discretion and without notice, use automated tools and human review to check, hold, refuse, hide, remove, restrict the reach of, or disable any User Content that we believe breaches these Terms, our Community Guidelines, or the law, or that may expose us or others to harm or liability. We act as a neutral host of User Content and are not its author. The fact that some content remains available does not mean we have reviewed or approved it.

Reporting: If you believe any User Content infringes your rights (including your image or privacy) or breaches these Terms, use the in-app report option or contact us as described in Section 14.

11. Spotlight, Stories & Posts

• Who can use it: Spotlight is available only to Accounts whose date of birth shows they are 13 or older. Younger players cannot see or post in Spotlight; they may share stories with friends only.
• Choosing your audience: each story or post is shared either with your friends or with "Everyone". Sharing with "Everyone" requires Pito Plus and places your content in the Discover grid, where any Spotlight user (subject to the protections below) can see, like, comment on, and search for it.
• How long content is shown: a story is shown for 24 hours; a post is shown in Spotlight feeds for seven days. You may delete your own stories, posts and comments at any time. Content may remain for longer where the Privacy Policy explains, for example when it has been reported.
• What others can see: people who can see your story or post can like it and, where allowed, comment and reply to comments, mention you, and share it into a chat. When you view someone's story, its author can see that you viewed it and whether you liked it.
• Protections for younger players: stories accept comments from friends only; adults who are not friends cannot comment on, reply to, or mention the content of players aged 13 to 17 (and the reverse); and the public content of players aged 13 to 17 is not shown in Discover to adults who are not their friends. We may add, change, or strengthen these protections.
• Checks before public display: photos shared with "Everyone" may be checked automatically before others can see them, and text is filtered for prohibited words. Content may be held for review, hidden, or removed.
• Rules: before your first post the App shows Spotlight's rules: respect everyone; no inappropriate words; no inappropriate photos; and a single serious violation can permanently ban the Account and the device. You agree to those rules and to our Community Guidelines.
• No guarantee of reach or availability: we decide how Discover is ordered, which content is shown, and to whom. We do not guarantee that any content will be shown, stay available, or receive likes, comments or views.

12. وێنەکەم (Drawing Game) and Rooms With Other Players

• In وێنەکەم, your drawings, guesses, chat messages, character and any custom words or room settings are User Content and are shown to the other players in the room, who may be strangers in public games.
• Draw pictures only: do not write letters, words, or answers on the canvas, and do not draw anything that breaks our Community Guidelines.
• Room hosts can choose settings, add custom words, and remove players from their room. Players can mute and report others. Chat is checked automatically for prohibited words, and reported drawings are kept for review.
• Scores, results and rankings are for entertainment only and have no monetary value.

13. Community Guidelines, Moderation & Enforcement

Our Community Guidelines explain what is and is not allowed everywhere in Pito. To keep the community safe we use a combination of automated systems (such as word filters, image checks on our own servers, digital fingerprints of removed images, spam and rate limits, and fair-play detection), reports from users, and human review. Content that several users report, or that is reported as a child-safety concern, may be hidden automatically until it has been reviewed.

Consequences. Depending on how serious and how repeated a violation is, we may remove or hide content; limit features (such as chat, voice, Spotlight, or matchmaking); remove ratings, rewards or Virtual Items; issue a warning; suspend an Account temporarily; or ban an Account permanently. For serious violations — including anything involving the sexual exploitation of children, threats of violence, or repeated or deliberate abuse — we may ban the Account and the devices used with it without warning, and report the matter to the relevant authorities. You must not create or use another Account to get around a ban or restriction.

Appeals. If you believe we made a mistake, email pito@pito.games within 30 days with your friend code and what happened. We will review it and, where appropriate, restore content or access. We do not reverse action taken for child sexual exploitation.

14. Reporting, Notice-and-Takedown & Legal Requests

In-app reports. You can report accounts, messages, posts, stories, comments, stickers and drawings from the report menu, and block other users. Reports are confidential: we do not tell the reported person who reported them.

Copyright, trademark, image and privacy complaints. If you believe content in Pito infringes your copyright, trademark, image, or privacy rights, email pito@pito.games with: your name and contact details; a description of your work or right; the friend code or username of the account and a description or screenshot of where the content appears; a statement that you believe in good faith that the use is not authorised by you or the law; and a statement that the information in your notice is accurate and that you are the rights holder or authorised to act for them. We will review valid notices promptly and may remove or disable the content and notify the user who posted it. If your content was removed and you believe that was a mistake, you may reply with an explanation and we will reconsider. We may end the Accounts of users who repeatedly infringe others' rights. Knowingly false notices may make you liable for damages.

Child safety. Child-safety concerns are handled under our Child Safety Standards. If a child is in immediate danger, contact your local police first.

Legal requests. We may preserve and disclose information, including User Content, where we believe in good faith it is required by applicable law or legal process, or necessary to protect the safety of any person, to prevent fraud or abuse, or to protect the rights of Pito or its users.

15. Your Public Information

Some information is public by design and is visible to other users of the App — and, in some cases, to anyone on the internet. This "Public Information" includes your username, profile picture (avatar), Instagram handle (if you add one), friend code, online or last-seen status, scores, achievements, and per-game ratings shown on public leaderboards and profiles, and anything you share with "Everyone" in Spotlight. Depending on your choices and settings, other users may also see: that today is your birthday (a cake beside your name, and a notification to your friends — you can turn this off in Settings → Privacy); your top supporters (the people who sent you the most gifts under their own name in the last 90 days); your place on the weekly gifter board if you are in the top six; and your age, gender or place if you choose to show them.

You acknowledge and agree that:

• Public Information is shown to other users and may be viewed, accessed, cached, copied, saved, screenshotted, recorded, or re-shared by other users or third parties, both inside and outside the App;
• Once information is public, we cannot control, and are not responsible for, how others view, copy, store, or use it — including taking a screenshot of your profile picture or a post and sharing it elsewhere;
• The ability to view, screenshot, or save anything displayed on a screen is an inherent feature of all phones and software that we cannot prevent and are not liable for;
• You should not set as your profile picture, share in Spotlight, or otherwise make public any image or information you are not comfortable being seen, copied, or captured by others.

By choosing to provide Public Information (for example, by setting a profile picture or sharing a post with "Everyone"), you consent to its display as described above and accept the related risks.

16. Friends System

Pito includes a Friends system available to signed-in users:

• Friend Codes: Each account has a unique friend code you can share to let others add you. You may choose a custom code as described in Section 8
• Friend Requests: You may send, accept, or decline friend requests. Pending requests are visible to both parties until resolved
• Online Presence: When you are active in the app, your status may be visible to your friends as "online", unless you choose to appear offline
• Invitations: You may invite friends to online matches, rooms and to join Pito. Invites expire according to the timer or status shown in the App
• Notifications: Push notifications may be sent for friend requests, invites, birthdays, and other activity. You can control these in the App and in your device settings
• Appropriate Use: Do not use the friends system to harass, spam, or mislead other users. Violations may result in account suspension

17. In-App Chat

Pito includes direct messages, message requests, and group conversations for signed-in users:

• Who can contact you: Friends can message you directly. Depending on your privacy settings, another user may send a message request that you can accept, decline, block, or report. Until a request is accepted, both sides can send plain text only — no photos, videos, stickers, invitations or other media. Group members can message within groups they share
• Message Types: Messages may include text, voice notes, GIFs, stickers, reactions, message effects, shared Spotlight posts, and disappearing photos or videos. Do not send abusive, threatening, sexual, unlawful, or inappropriate content
• Unsend and deletion: Where the App offers an unsend, clear, expiration, or delete control, removal from active views may not be instantaneous in backups, moderation evidence, delivery queues, or technical logs, and cannot remove copies another user already saved
• Pinning & Muting: You can pin important messages and mute conversations to control notifications
• Typing Indicators and Read Receipts: The recipient may see a typing indicator and delivery and read status
• Automated checks: Messages may be checked automatically for prohibited words and abuse, and reported messages may be reviewed
• Appropriate Use: Using chat to harass, spam, scam, or send inappropriate content to other users is prohibited and may result in account suspension

18. Disappearing Media Messages

Pito includes view-once or expiring media features for direct and group conversations:

• Camera Access: This feature requires access to your device's camera and microphone. You will be prompted for permission before first use. You may revoke these permissions at any time in your device settings
• Deletion after viewing: Once the applicable recipients have viewed the media, the service marks it viewed and queues the stored object for deletion. Network failures and retry queues can cause a short delay before the object is physically removed
• Temporary storage: Media is stored on access-controlled Supabase Storage or Cloudflare R2 while it is waiting to be delivered, viewed, or deleted
• Screenshot Detection: The app monitors for screenshots while media is being viewed. If a screenshot is detected, the sender is notified. This monitoring only occurs during active media viewing and does not access any other content on your device
• No Guarantee of Deletion: Pito queues applicable media for deletion after viewing, but we cannot prevent recipients from capturing content through external means (for example, another device), and deletion queues, backups, reports, or moderation evidence may persist longer. Send only content you are comfortable sharing
• Content Policy: Do not send inappropriate, explicit, threatening, or illegal content. Violations may result in content removal, feature restriction, or Account suspension or termination
• Media Compression: Videos are automatically compressed to reduce bandwidth usage. Original quality is not preserved

19. Streaks

Pito tracks media-message exchanges between friends as an optional social streak:

• How Streaks Work: A qualifying two-way media exchange between two friends starts or refreshes the streak. The server determines whether an exchange qualifies
• Expiration: The current rolling grace window is 44 hours from the qualifying exchange. The App may warn you before it expires. We may correct streak logic or timing to keep the feature reliable
• Restores: A broken streak may be restored with Pito Coins as described in Section 8
• Display: Streak counts are visible to both friends in the chat interface
• No Monetary Value: Streaks are a social feature only. They have no monetary value and cannot be exchanged for virtual currency, rewards, or money

20. Online Multiplayer

وێنەکەم, Biliard, Chess, Dama, Tawla, Okey, Domino, Aznif, Barricade and Snake and Ladder include online multiplayer with the following terms:

• Account Required: You must have a Pito account to play any online match
• Ratings: Your skill in ranked games is tracked with per-game rating systems. Ratings are publicly visible on leaderboards alongside your username
• Matchmaking: Depending on the game, mode, available pool, region, and queue time, the service may use rating, availability, private rooms, friend invitations, or open matching. Leaving a rated match early may count as a loss, may cost extra points, and may pause your access to matchmaking
• Fair Play: Any form of cheating, exploiting, or intentionally disconnecting to avoid losses is prohibited and may result in rating penalties or Account suspension
• Real-Time Communication: Game moves, drawings, guesses, dice rolls, tile and card plays, chat and emoji reactions are transmitted in real time between players via secure servers
• Voice Chat: Supported online matches include optional in-match voice chat transported by self-hosted LiveKit services. Pito does not intentionally record or store the live audio stream; technical connection metadata and diagnostics may be logged. You must opt in to speak and can mute yourself or others
• Game Invites: You may share invite links and send in-app friend invites. Invite links contain a game or room identifier or a friend code only

21. Fair Play & Anti-Cheat

Pito uses automated systems to detect cheating and ensure fair play across all games:

• Score Validation: Submitted scores are validated server-side. Impossible or manipulated scores are rejected automatically
• Cheat Detection: Automated analysis flags suspicious patterns such as impossible score jumps, abnormal streaks, outside assistance in strategy games, farming, and win-trading
• Consequences: Confirmed cheating, abuse, or fraud may result in score removal, leaderboard exclusion, loss of rating or standing, forfeiture of coins, Pito Coins, Pito Plus, Promotion rewards and other Virtual Items without refund, or account suspension or termination

Play fairly and enjoy the games as intended. If you believe you were flagged in error, contact us.

22. Leaderboards

Your casual scores and online ratings may be publicly visible on leaderboards. Leaderboards and linked player sheets may show your username, profile picture, score or rating, rank, badges, achievements, selected cosmetics, and other profile information you chose to make public. They do not display your authentication email. You must play fairly; confirmed cheating may result in score removal, exclusion, or Account action.

23. Acceptable Use & Prohibited Conduct

To protect the Pito community, and in addition to our Community Guidelines and any other restriction in these Terms, you agree that you will not:

• Hack, reverse-engineer, decompile, or attempt to gain unauthorized access to the App, its servers, or any account
• Use cheating software, bots, scripts, or automated tools, or exploit bugs or glitches for unfair advantage
• Impersonate any person, organisation, or Pito staff, or upload another person's photograph or personal information without their consent
• Harass, bully, threaten, defame, stalk, or intimidate any user, or post hateful, racist, sexual, explicit, violent, obscene, or otherwise inappropriate content
• Sexualise, groom, exploit or endanger anyone under 18, contact a child for sexual purposes, or share, request or link to child sexual abuse material in any form
• Share other people's private information (such as addresses, phone numbers, or private photos), or content that encourages self-harm, suicide, violence, terrorism, or illegal activity
• Send spam, scams, fake giveaways, phishing links, solicitations, or unsolicited commercial messages, or ask anyone for their password or sign-in details
• Buy, sell, or trade Accounts, friend codes, Pito Coins, gifts, likes, followers, or other Virtual Items or engagement, or run your own giveaways or contests using Pito
• Collect, harvest, or attempt to access other users' personal information
• Use the App for any unlawful purpose or in violation of any local, Iraqi, or international law
• Infringe the intellectual-property or other rights of anyone, including Pito
• Upload viruses or malicious code, or interfere with the App's operation, security, or other users' enjoyment
• Circumvent any security measure, age limit, ban, or access restriction, including by giving a false date of birth or creating new Accounts
• Use the App for commercial purposes without our written permission

We may investigate suspected violations and take any action we consider appropriate, including removing content, suspending or permanently banning accounts and devices, and cooperating with law-enforcement or legal authorities where required or permitted by law.

24. Other Users' Conduct & Third Parties

The App lets you interact with other users through chat, online multiplayer, Spotlight, friends, leaderboards, and profiles. You understand and agree that:

• Other users are beyond our control. We are not responsible or liable for the acts, omissions, content, or conduct of any user — including harassment, offensive or unlawful content, impersonation, or the misuse of your Public Information or photographs (such as screenshotting, copying, or sharing them elsewhere), whether online or offline.
• We are an intermediary. The App transmits and displays content and interactions created by users. We do not author, endorse, or guarantee any User Content and are not a party to interactions between users. Opinions expressed by users are theirs alone.
• Your remedy. If another user behaves improperly, your remedies are to block and report that user to us and — where appropriate — to pursue that user directly. To the maximum extent permitted by law, you release us from any claims, demands, and damages of every kind arising out of or connected with disputes between you and any other user.
• Meeting people. Never share personal information such as your address or phone number with people you know only through the App, and do not arrange to meet them. We are not responsible for any contact or meeting that takes place outside the App.
• Third-party services. The App depends on third parties (including Google, Apple, Supabase, Firebase, Oracle Cloud, LiveKit, Cloudflare, and KLIPY). We are not responsible for their acts, omissions, availability, content, or policies, and your use of their services may be subject to their own terms. GIFs and stickers provided by third parties belong to their owners.

25. Assumption of Risk

You use the App voluntarily and at your own risk. You acknowledge and accept the risks inherent in an online, social, multi-user application, including (without limitation): the exposure of your Public Information to others; the possibility that other users may view, copy, screenshot, or misuse content you make available; interactions or messages from other users that you may find objectionable; loss or corruption of data, scores, ratings, or Virtual Items; service interruptions; and reliance on third-party networks, devices, and services. You take full responsibility for your decisions to provide information, upload content, communicate with others, and use the features of the App.

26. Intellectual Property

Pito, and all intellectual property and copyright in it, are owned by Rozhyar Ali Kamal ("the owner") and protected under the Iraqi Copyright Protection Law No. 3 of 1971 (as amended) and applicable international copyright law. All rights not expressly granted are reserved.

Protected rights include:

• The "Pito" and "پیتۆ" names and logo, and the names of Pito's own games and features
• All software code and designs
• Kurdish word collections and categorizations
• Game audio and music
• All graphics, characters, and animations

You may use the App for personal gameplay, take screenshots, and share results. You may not copy, reproduce, sell, or create modified versions of the game or use its code in other projects. Violation of these intellectual-property rights may result in legal action.

Third-party marks. Traditional games such as chess, backgammon (Tawla), dominoes, Okey and billiards are not owned by anyone; Pito's versions are its own. Apple, App Store, Google, Google Play, Instagram, TikTok and other third-party names and marks belong to their owners and are used only to refer to their products; Pito is not affiliated with or endorsed by them.

Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

27. Privacy & Data Protection

Our Privacy Policy explains what we collect, why, who can see it, how long it is kept, and your choices and rights. We do not sell personal data. The App stores ordinary game data locally and, when you sign in, processes Account, social and multiplayer data through Supabase, Cloudflare, and our own game, chat, and moderation servers. The primary Supabase project is hosted in Sydney, Australia. Firebase Crashlytics may receive crash diagnostics even without an Account. Google Mobile Ads, including Meta Audience Network mediation, may process advertising identifiers, device/network information, approximate location inferred from the network, consent choices, and ad interactions as described in our Privacy Policy. Pito requests consent where required and uses the iOS App Tracking Transparency prompt before access to IDFA. Pito Plus members are not shown ads.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App and all Services, content, and features are provided on an "as is" and "as available" basis, without warranties or representations of any kind, whether express, implied, statutory, or otherwise. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, accuracy, and non-infringement. We do not warrant that the App will be uninterrupted, timely, secure, error-free, or free of viruses or harmful components, that defects will be corrected, that any data, scores, or Virtual Items will be preserved or backed up, that our filters, image checks or moderation will catch all harmful content, or that the App will meet your requirements. Any content you access through the App, including User Content, is obtained at your own discretion and risk. No advice or information, whether oral or written, obtained from us or through the App creates any warranty not expressly stated here. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable mandatory law, including the Iraqi Consumer Protection Law No. 1 of 2010.

29. Limitation of Liability

To the maximum extent permitted by applicable law:

• In no event will Pito, its operator, or our affiliates, contractors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or reputation, arising out of or relating to your use of (or inability to use) the App — even if we were advised of the possibility of such damages.
• We are not liable for any damages arising from: (a) the conduct, content, or actions of any other user or third party, including anything another user posts, sends, says, or draws, and the copying, screenshotting, or misuse of your Public Information or photographs; (b) any User Content, including content that is offensive, inaccurate, infringing, or unlawful, whether or not it was reported, filtered, or reviewed; (c) unauthorized access to or alteration of your data or Account; (d) loss or corruption of data, scores, ratings, or Virtual Items; (e) interruptions, errors, or failures of third-party networks or services; or (f) any matter beyond our reasonable control.
• Our total aggregate liability for all claims relating to the App — whether in contract, tort (including negligence), or otherwise — will not exceed the greater of (i) the total amount you actually paid for the App and in-app purchases, if any, in the twelve (12) months before the event giving rise to the claim, or (ii) one hundred United States Dollars (USD 100). As the App is free to download and any optional purchases are low-value digital items, you agree this allocation of risk is reasonable.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by our proven negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded under applicable mandatory law. Where a jurisdiction does not allow some of these limitations, our liability is limited to the maximum extent permitted by law.

30. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Pito, its operator, and our affiliates, service providers, and representatives, from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) that arise out of or relate to:

• Your User Content, including anything you post in Spotlight or send to others;
• Your use or misuse of the App;
• Your breach of these Terms, our Community Guidelines, or our Privacy Policy;
• Your violation of any law or of the rights of any third party — including privacy, image, publicity, or intellectual-property rights;
• Your conduct toward, or any dispute with, another user.

We may, at our own expense, assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with us in that defence. This obligation survives termination of these Terms.

31. Termination

By you: You may stop using the App at any time by uninstalling it, and you may delete your Account at any time in Settings.

By us: We may suspend, restrict, or terminate your access or Account, with or without notice, if you breach these Terms or our Community Guidelines, use the App unlawfully, behave harmfully toward others, or where we are required to do so by law. Where we ban an Account, we may also block the devices used with it, and you may not create or use another Account.

On termination, all rights and licences granted to you end, and we may delete your data in accordance with our Privacy Policy. When you delete your Account you can choose either (a) deletion after 30 days — the Account is deactivated and hidden at once, and you can restore it within 30 days by signing in with the same Google or Apple identity; or (b) deletion right now — there is no recovery period, the deletion cannot be undone, and your sign-in and username are released straight away. After permanent deletion, user-linked data is removed or de-identified as described in the Privacy Policy. Records we must keep for safety, fraud prevention, or legal reasons (including ban records) may be kept as the Privacy Policy describes. Provisions intended to survive continue to apply.

32. Changes to Terms

We may update these Terms to reflect changes to the App, law, security, or our practices. We will update the date above and provide additional in-app or email notice when reasonably appropriate or legally required. Where law requires fresh consent, we will request it. Otherwise, continued use after the effective date means that the updated Terms apply to future use.

33. Force Majeure

We are not liable for any failure or delay in performing our obligations that results from events beyond our reasonable control ("force majeure"), including acts of God, natural disasters, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, government action or sanctions, power or internet outages, telecommunications or hosting failures, cyber-attacks, or the failure of any third-party provider. While such an event continues, our affected obligations are suspended.

34. Governing Law & Dispute Resolution

Governing law: These Terms, and any dispute or claim arising out of or relating to them or the App (including non-contractual disputes), are governed by the laws in force in the Kurdistan Region of Iraq and the federal laws of the Republic of Iraq — including the Iraqi Civil Code No. 40 of 1951 — without regard to conflict-of-law rules. If you live outside Iraq, any mandatory consumer-protection rights of your country of residence that cannot be waived by agreement remain unaffected.

Talk to us first: You are encouraged to contact us at pito@pito.games with a description of the issue so we can try to resolve it informally. This does not remove any right to seek help from a regulator, consumer-protection body, or court.

Jurisdiction: Subject to any mandatory right you have to bring a claim elsewhere, disputes are handled by the courts with lawful jurisdiction in Erbil (Hawler), Kurdistan Region of Iraq. Nothing in these Terms imposes arbitration, waives a non-waivable collective remedy, or shortens a statutory limitation period.

35. Additional Terms for Apple and Google Devices

If you downloaded the App from the Apple App Store: these Terms are between you and us only, not Apple; we, not Apple, are responsible for the App and its content; Apple has no obligation to provide maintenance or support for the App; to the maximum extent permitted by law, Apple has no warranty obligation for the App, and if the App fails to conform to any applicable warranty you may notify Apple, which may refund the purchase price (if any); we, not Apple, are responsible for addressing any claims relating to the App or your use of it, including product-liability claims, claims that the App fails to meet legal or regulatory requirements, consumer protection or privacy claims, and claims that the App infringes a third party's intellectual property; you confirm that you are not located in a country subject to a U.S. Government embargo or designated as "terrorist supporting", and that you are not on any U.S. Government list of prohibited or restricted parties; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the App Store's usage rules.

If you downloaded the App from Google Play, your use is also subject to Google Play's terms, and Google is not responsible for the App or its content.

36. General Provisions

• Entire agreement: These Terms, together with the Privacy Policy, the Community Guidelines, and any feature or Promotion rules they refer to, are the entire agreement between you and us regarding the App and replace any prior agreements or understandings.
• Severability: If any provision is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary, and the remaining provisions stay in full force and effect.
• No waiver: Our failure to enforce any right or provision is not a waiver of it.
• Assignment: You may not assign or transfer these Terms or your Account without our prior written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.
• Notices: We may give you notices through the App, by email, or by posting on pito.games. You may contact us at pito@pito.games.
• Survival: Provisions that by their nature should survive termination — including content licences for already-shared content, disclaimers, limitations of liability, indemnification, and dispute resolution — survive termination.
• Language: These Terms may be provided in Kurdish and English for accessibility. If the translations differ, the version that best preserves mandatory consumer rights and the intended meaning will be used; contact us if you find an inconsistency.

37. Contact

Email: pito@pito.games

Child safety: see our Child Safety Standards

Supported languages: Kurdish (Sorani and Badini), Arabic, English